Newpklock Privacy Policy — how your data stays protected

Newpklock collects information in several ways — some directly from you, and some automatically as you use the platform.

• ●Collected directly from you: The name, mobile number, and date of birth you provide at registration are collected directly. Your bKash or Nagad number is also collected when you make a payment.
• ●Account Activity: The games you play, your bet amounts, and your login times are all automatically logged to your account.
• ●Technical Information: Your device's IP address, browser type, and operating system are collected automatically when you access the site.
• ●From communications: Information shared during live chat or email conversations with our support team is retained on record.
• ●Identity Verification: For large withdrawals, a copy of your national ID may be requested — it is deleted once verification is complete.

Newpklock uses your information solely to operate and improve its services. Every use has a legitimate purpose behind it.

• ●For account creation, management, and identity verification.
• ●To process deposits and withdrawals.
• ●To detect and prevent fraud and suspicious activity.
• ●To provide customer support and respond to your queries.
• ●To manage bonuses, promotions, and VIP benefits.
• ●To identify and resolve technical issues on the platform.
• ●To deliver a personalized experience and show you relevant offers — always based on your own preferences.
• ●To comply with legal obligations and submit required reports to regulators.

Newpklock does not sell your data. However, limited information may be shared with trusted parties in specific, defined circumstances.

• ●Payment processor: Payment gateways such as bKash, Nagad, Rocket, and Upay receive only the minimum information required to process a transaction.
• ●Technology service providers: Hosting, cloud storage, and security software providers — all operating under strict confidentiality agreements.
• ●Legal Authorities: We may be required to share information under a court order or legal obligation — but this is strictly limited to the minimum data necessary.
• ●Fraud prevention: If money laundering or fraud is suspected, relevant information may be shared with the appropriate authorities.
• ●Game provider: Approved game providers operating Live Casino or slots games may access limited session data only — not your personal information.

Newpklock uses cookies to enhance your experience on the site. Cookies are small text files stored in your browser.

You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may cause issues with login and payments.

Newpklock uses multiple layers of security to protect your data, covering both technical and administrative measures.

• ●256-bit SSL encryption: All data transmissions across the site and app are encrypted — bank-level security.
• ●Two-factor authentication (2FA): Keeping OTP verification enabled at login ensures no one else can access your account.
• ●Firewall & DDoS protection: Advanced firewalls are in place to prevent unauthorized access to our servers.
• ●Regular Security Audits: A third-party security assessment is conducted every six months.
• ●Access control: Staff can only access the information required for their specific role — and all access is logged.
• ●Data Backup: Regular encrypted backups are maintained to ensure your data is not lost in the event of a technical issue.

As a Newpklock member, you have the following rights over your own data — and you can exercise any of them at any time.

Newpklock does not retain data longer than necessary. Retention periods vary depending on the type of information.

• ●Account information: Retained while the account is active. After closure, kept for up to 5 years as required by law.
• ●Transaction Records: A minimum of 5 years as required by financial regulators — this is mandatory.
• ●Betting History: Retained for up to 3 years after account closure for dispute resolution purposes.
• ●Support chat: Deleted one year after the last interaction, unless there is an unresolved matter.
• ●Cookies & session data: 30 to 90 days depending on the type.
• ●Identity Verification Documents: Once verification is complete, any additional copies are deleted and only the verification record is retained.

Newpklock is strictly prohibited for users under 18. No data is collected from minors.

• ●Age is verified at registration. Any account found to have used a false age will be permanently closed.
• ●If a minor is identified, all associated data will be deleted immediately and the account will be permanently closed.
• ●If you suspect a minor has opened an account, please notify us immediately.

Newpklock may update this privacy policy when necessary. Members will be notified of any changes.

• ●You will be notified in advance via app notification and email whenever significant changes are made.
• ●The "Last Updated" date at the top of the page is always kept current.
• ●Continued use of the site after any changes takes effect constitutes acceptance of the updated policy.
• ●If you disagree with our policy, please contact support before closing your account.